A final expense caller in Georgia should never ring the browser of an agent licensed only in Texas. On MaXsave that is not a policy an agent has to remember; it is how the router works. This page explains the rule, what it means for how many calls you see, and what to do the day a new appointment comes through.
The rule
Your profile lists the states you hold an active license in. When a call comes in, the router looks at the caller's state and rings only the online agents licensed there. Everyone whose browser rings could legally write the policy; the first to answer takes the call, and the caller is theirs alone. Compliance lives in the routing, not in a checklist you run after the fact.
What it means for your call volume
Because routing is by state, the share of the floor's callers you are offered grows with the number of states on your profile. An agent licensed in one state hears from that state's callers; an agent licensed in fifteen hears from fifteen states' worth. This is the single biggest lever an agent has over their own volume, and it is why most agents on the platform add non-resident licenses over their first few months.
Adding a state
When a new appointment comes through, add the state to your profile in the desk and callers from it start reaching you on the next call. There is no re-application and no waiting period. If you let a license lapse, remove the state the same way; the router stops offering you those callers immediately.
Recording and two-party-consent states
Several states require both sides to know a call is being recorded. The platform does not make agents track which ones: every call plays a recording disclosure before the caller is bridged, in every state. After the call, the recording, the transcript and the AI summary are filed to the caller's contact automatically, so coaching gets specific and any later question about what was said is answered by the tape.
Agencies: licenses per seat
On an agency floor, the owner or admin sets licensed states for each producer's seat. Routing then works exactly as above, per agent: a caller from Ohio rings only the agency's Ohio-licensed producers. An agency with broad coverage across its roster is offered more of the floor's callers for the same reason an individual agent is. More in Joining MaXsave with your agency.
What the caller never has to do
The caller does not pick a state from a menu, wait in a queue, or get transferred to the right person. From their side, they dialed a number about coverage and a licensed agent answered. The matching happened in the second between their dial and your browser's ring.
In one paragraph
You only ever hear from callers in states you are licensed in. Add a state and its callers start reaching you; drop one and they stop. Every call carries a recording disclosure, and on an agency floor the same rule runs per producer.